If you can’t see the portal for all of your children (won’t allow you to choose another child), or if you can only see the parent portal for one of your children::
If you use a Windows computer with Internet Explorer, check the version to make sure you are using Internet Explorer version 7 or version 8. To check this open the Internet Explorer then go to Help (try ALT-H if you can’t find the help screen) then click About Internet Explorer. If using Internet Explorer 8, go to Tools (try ALT-T if you can’t find it on the screen) and click Compatibility View.
If you are using a Windows computer or a Mac with Mozilla Firefox, check the version to make sure it is version 3.616 (try ALT-H if you can’t find it on the screen) and click About Firefox. The latest version 4.0 is not fully compatible with SIS.
If you are using a MAC computer with Safari, check to make sure you are using version 5. Safari on a Windows computer is not fully compatible.
Note: Tyler SIS is compatible with the following browsers: PC with IE7, IE8, or IE9 (use Compatibility View with IE8 and IE9), Windows PC and Mac with Firefox 3.616, Mac with Safari 5. Other browsers like Google Chrome, Opera, PC Windows with Safari, etc., are NOT compatible and could be causing the problem.